2-1-1 Strengthens Alabama's Families and Communities

2-1-1 Connects Alabama is network of call centers whose mission is to provide easy access to health and human services available throughout Alabama. The first call center was established in Montgomery in 2002 and the network has grown to provide services to all Alabama residents.

By making services easier to find, the 2-1-1 network strives to empower individuals with the information they need to "Get Help or Give Help" in their local communities. 2-1-1 serves individuals from all walks of life, but more importantly, vulnerable populations who struggle to connect to local resources and often slip through the cracks.

The objective of a 2-1-1 Call Specialist is to link the caller to information and available services such as:   

• Basic Human Needs: food banks, clothing closets, shelters, rent and utility assistance, emergency food and shelters, State and Federal assistance, grief counseling, emergency financial assistance
• Physical and Mental Health: health insurance programs, Medicaid and Medicare, maternal health, children’s health insurance programs, medical information lines, crisis intervention services, support groups, counseling, drug and alcohol intervention, victims services, rehabilitation
• Employment Support: Earned Income Tax Credit (EITC) financial assistance, job training, transportation assistance, education programs
• Support for Elderly and Persons with Disabilities: adult day care, activity center meals, Meals on Wheels, respite care, home health care, transportation, homemaker services, specialized services for both young and old with disabilities
• Support for Children, Youth, and Families: advocacy, empowerment, child care, after-school programs, Early Head Start/Head Start, family resource centers, summer camps and recreation programs, mentoring, tutoring, and protective services.

To connect to your local 2-1-1, it’s as easy as picking up the phone and dialing 2-1-1. You can learn more and access the online resource database here.